1. Introduction

x9999Welcome to -. Our Privacy Policy ("Privacy Policy") covers you and x9999 a mutual trust agreement between you and the operator. This policy explains what information we collect when you use our website, mobile app, or any of our other services — and how that information is used and kept secure.

We understand that data security matters deeply to players in Bangladesh. That is why x9999-'s Privacy Policy is written in full to ensure every aspect is clearly understood.

Please note: By using x9999's services, you agree to this Privacy Policy. We recommend reading it in full before creating an account.

2. What Information We Collect

x9999 Two types of data are collected — information you provide directly, and information collected automatically.

Directly provided information

Information you provide directly during registration or account management:

  • Full Name and Date of Birth
  • Mobile number and email address
  • Address and Nationality
  • National ID or passport number (collected during KYC verification)
  • Payment details (bKash, Nagad, Rocket number)
  • Messages and information provided when contacting support

Automatically collected information

You x9999Certain information is collected automatically while you use -'s platform:

  • IP address and device information
  • Browser type and operating system
  • Login time, session duration, and gameplay history
  • Transaction records and betting history
  • Information Collected from Cookies and Web Beacons
Data Type Reason for collection Mandatory?
Name and Date of Birth Identity Verification and Age Confirmation Yes
Mobile number OTP verification and communication Yes
Email Account notifications and recovery Yes
NID/Passport KYC verification (for withdrawals) On withdrawal
IP address Security and Fraud Prevention Automatic
Game History Dispute Resolution and Auditing Automatic

3. How Your Information Is Used

x9999Under -'s Privacy Policy, your information is used solely for the following purposes:

  • Account management: For registration, login, and account security.
  • Payment Processing: To process deposits and withdrawals.
  • KYC verification: To verify identity and fulfill legal obligations.
  • Customer Support: To resolve issues and provide support.
  • Promotions and Offers: To send you relevant offers based on your preferences (with your consent).
  • Fraud Prevention: To detect unusual activity.
  • Legal compliance: To meet regulatory authority requirements.
  • Service Improvement: To analyze and improve your gaming experience.

Rest assured: Your data is never shared with advertising companies or spammers. x9999's Privacy Policy strictly prohibits this.

4. Data Sharing Policy

x9999 does not share your personal data with third parties — with a limited number of necessary exceptions:

Situations Where Your Information May Be Shared

  • Payment Processors: Minimal information is shared to process transactions via bKash, Nagad, and Rocket.
  • KYC service provider: With approved third parties for identity verification purposes.
  • Law enforcement agencies: Where required by court order or legal obligation.
  • Anti-fraud system: For fraud detection services.
  • Business Transfer: In the case of a business merger or acquisition, the new owner will be bound by this Privacy Policy.

Each third party with whom data is shared x9999are required to sign an agreement upholding -'s privacy standards.

6. Data Security Measures

x9999At the heart of -'s Privacy Policy is our firm commitment to data protection. We maintain security across multiple industry-standard layers:

  • 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
  • Firewall Protection: Advanced firewall systems to prevent unauthorized access.
  • Two-Factor Authentication (2FA): Option to enable 2FA for additional account security.
  • Regular Security Audits: Regular security audits conducted by independent third parties.
  • Restricted access: Only authorized staff members have access to your personal information.
  • Data Backup: Regular backups to secure, encrypted servers.

In the event of a data breach, we are required by law to notify affected users within 72 hours.

7. Data Retention Period

x9999 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

  • Account information: For the duration of the active account and up to 5 years after closure, as required by law.
  • Transaction records: A minimum of 5 years (in accordance with financial regulatory requirements).
  • KYC documents: 5 years after the most recent transaction.
  • Game Log: 1 to 3 years (for dispute resolution).
  • Marketing data: Immediate deletion upon withdrawal of consent.

Once the retention period expires, your data will be securely deleted or anonymized.

8. Your Rights

x9999Under -'s Privacy Policy, you have specific rights over your own personal information. These are outlined in detail below:

👀
Right of Access

You can request to know what personal information we hold about you.

✏️
Right to rectification

You may request corrections to any inaccurate or outdated information.

🗑️
Right to erasure

You may request the deletion of your data under certain conditions.

⛔
Right to Object to Processing

You may object to your data being used for marketing or analytics purposes.

📦
Right to Portability

You may request a copy of your information in a structured, portable format.

🔒
Right to restriction

You may request that the processing of your data be restricted under certain circumstances.

To exercise any of these rights, please contact our support team. We are committed to responding within 30 days.

9. Protection of Minors

x9999-'s services are strictly prohibited for anyone under the age of 18. Our Privacy Policy expressly forbids the collection or storage of data from minors.

Date of birth is verified at registration, and additional documents may be requested for age verification in cases of doubt.

If a parent or guardian believes their minor child has created an account, please notify us immediately. We will close the account and delete all associated data.

10. International Data Transfers

x9999-'s servers may be located in various countries. If your data is transferred outside Bangladesh, we ensure that the data protection standards of that country meet or exceed those required by our Privacy Policy.

For international transfers, we use Standard Contractual Clauses (SCCs) and other legal safeguards to ensure your data remains protected.

11. Policy Changes

Due to business needs or changes in applicable law x9999-'s Privacy Policy may be updated from time to time. In the event of significant changes, we will:

  • A notice will be sent to your registered email or mobile number.
  • A clear notice will be posted on the website's homepage.
  • The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

12. Contact

For any privacy-related questions, complaints, or requests, please contact us:

  • Email: [email protected]
  • Live chat: Via the site's live chat support (available 24/7)
  • Response Time: Typically within 24–48 hours

We are committed to responding to all data-related requests within 30 days.

This Privacy Policy was last updated in January 2026. To view a previous version, please contact our support team.